I have not had any bad experiences with this airline, everything was okay despite slight delays of 15minutes to half an hour. My biggest complaint is that they want to charge you extra for headsets on long flights and that to me is ridiculous.
My Review: Good
UNITED WINS CREDITOR APPROVAL FOR RESTRUCTURING
United Airlines' parent company, UAL Corp., has won creditor approval for its reorganization plan, paving the way for the troubled airline to emerge from bankruptcy protection next month.
According to USAToday: United boosts fuel surcharge by $6 to $10
I think the biggest thing airlines can do to help their customer approval rating is to actually talk to the customers and try to lessen the amount of luggage they misplace
United Airlines' makeover aims to refresh and renew
United is beginning to dispel the nagging perception it has lousy customer service, they say. It's doing a better job getting passengers to destinations on schedule. And its operations are starting to improve, despite a recession-induced drop in travel that's the worst since after the Sept. 11, 2001, terror attacks. Instead of touting that progress, Tilton and his team have spent the last eight weeks trying to convince skeptical analysts, skittish investors and the flying public that United is not as financially bad off as Baker had warned. Ref. Source 8
United Airlines plans to retire its last 737
When he lands the last leg of United Flight 737 Wednesday night at San Francisco International, his career and that of the world's best-selling commercial aircraft will draw to a close at United, the nation's No. 3 carrier. Ref. Source 2