Being Lost In The Community?
One of the biggest complaints I get is the problems users have in navigating (Mostly from novice online users I think). To be honest I really cannot understand what the trouble is… we have tabs at the top and side, a main index with all the Boards, a Site Map, Phone Home… etc. Etc. Is it that people are simply lazy? Is it that I am blinded by something that is unseen? One of the most frequent things I have found is that people just do not want to read, they rather you just tell them…
'How do I do this?'
'Where can I find that?'
Now of course I am not saying that no one will ever have questions, but when you get some like 'Where do I see all the Boards?' or 'How do you reply?' then you know this person needs to READ!