Yeah this is sad that something like this has happened. To lose baggage is not that easy with the systems that are in place from what I have seen but it does happen. I think a lot of airlines just do not care as they have consolidated to the point that you have to fly with certain airlines to get to where you want or you can fly a cheap airline and pay more to get your stuff lost.
Someone forget to put the right numbers in the computer or something? Or were they subject to some kind of digital attack?
American Airlines flight attendant dies of coronavirus. Paul Frishkorn, a Philadelphia-based flight attendant, has died from coronavirus, fueling fears in a profession on the front lines of the pandemic. Ref. USAToday.
The thing is how does everyone know (Passengers) if he attended to them, served them food and all that… he could have been spreading it world wide every time he went on a plane!