Well right now none of the airlines offer very good customer service. I know this because I get yelled at on constant basis from flustered and angry travelers every day. Did I mention I work at a airport? I am the customer service agent when you call my airport. :)
There was a story in USA today about a couple of brothers that beat up an AA pilot because one of them was intoxicated and couldn't follow the instruction to put his seat belt on. What I'm wondering is why they didn't assist him or get his brother to do it for him?
American Airlines files for bankruptcy protection
American Airlines and American Eagle's parent companies said Tuesday they are filing for bankruptcy protection. Ref. USAToday
AA Cuts Jobs
American Airlines says it plans to cut 13,000 jobs as it attempts to emerge from bankruptcy. Ref. CNN
American Airlines has resumed at least some flights after a computer glitch forced it to ground all of its flights for several hours this afternoon. The carrier warned "We expect continued flight delays and cancellations throughout the remainder of the day." Ref. USAToday
A federal bankruptcy judge has approved the settlement in the U.S. government's antitrust lawsuit against American Airlines and US Airways, clearing the airlines to complete their merger early next month. Ref. USAToday