Trinidad DirecTV - Page 2
My only gripe with Directv is the billing system. I have been a customer for four months now and not once have I ever received a bill. The problem with Directv is, their only branch is located in Chaguanas. Directv allows customers to pay their bill via TTPOST. Once the bill is paid, the client calls Directv and submits the date, the branch of TTPOST, how much was paid, customer ID number, TXN no and Teller ID. Please allow me to share an interesting conversation with a CSR via telephone.
Geenie pays her TTPOST bill in Port of Spain and decides to notify Directv about her payment.
Phone rings and CSR answers.
Geenie: Good afternoon Miss, I am calling to inform you about my payment.
CSR: What is your name please?
Geenie gives her full name over the phone.
CSR: Miss your account is currently up to date and a payment for April is outstanding.
Geenie is puzzled since the day in question is Tuesday 31 March 2009. So Geenie decides to politely ignore the CSR's ignorance and just repeat the information.
Geenie: Yes Miss, I am calling to inform you that I just paid my Directv bill.
CSR grows impatient and replies:
Madam, I am trying to explain to you that your account is up to date and only April payment remains outstanding and April bills have not been generated as yet.
At this stage, Geenie is fed up and retorts:
Miss, I am calling to give you my information and by the way, I have never received a bill from you.
CSR sighs and says: Okay Miss, what is the branch, amount paid, TXN no, Customer ID and date payment was made?
Well heaven help us all! I suppose that she thought we were still in the beginning of March and did not realise that I was paying for April! rolleyes