I recently had a chat with someone from Hostgator via their live chat, here is how it goes:
(10:30:43am)System:Customer has entered chat and is waiting for an agent.
(10:31:22am)Timothy K.: Hello, welcome to HostGator Live Chat.
(10:31:33am)Timothy K.: You have a question about a demo?
(10:31:41am)JB: Source 3
(10:31:47am)JB: does not work - timeout
(10:32:01am)JB: you have standard Cpanel for users?
(10:33:49am)Timothy K.: Where did you get that link from/
(10:33:51am)Timothy K.: ?*
(10:34:01am)Timothy K.: What is the domain on your account?
(10:34:05am)JB: View demo from compare Cpanel freatures
(10:34:27am)JB: I do not have an account with you I am thinking of signing upo but not such a good start so far
(10:34:50am)JB: Source 2
(10:35:10am)JB: then "view demo"
(10:35:37am)Timothy K.: Source 8
(10:35:38am)JB: The server at 126.96.36.199 is taking too long to respond.
(10:36:07am)JB: login info?
(10:38:28am)Timothy K.: Is it asking for one ?
(10:39:06am)Timothy K.: Strange, sorry about that. One moment please
(10:40:40am)JB: OK nevermind
(10:40:48am)JB: spent enough time on this already
Not to good when you can't get your info right.