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The Art Of Apologizing

United and Spicer show the art of the apology is tough to master

What makes a good apology? United Airlines, Sean Spicer and Pepsi have all had to find out. Ref. Source 9h.

Apologizing Art The

Yes the art of apologizing is becoming a lost art. Many people and some businesses really do not seem to get it. IF you do something wrong apologize and more on and try not to do that again. Saying you are sorry and then doing something like it again or doing the same thing again sends a clear message that no you never were sorry.

The Art Of Apologizing Reviews Consumer & Travel Family Culture

KN,

Right you are. Also, saying I'm sorry, but… That qualifier changes the apology to an excuse. If you apologize be sincere about it and drop the but.

Apologizing Art The

An apology without the action to correct the mistake is no apology at all. Big bosses need to know that before they say "Sorry".

Apologizing Art The

Agreed, too many use a public apology as a "Let's look contrite for a moment so the peasants stop bothering our business as usual."

The Art Of Apologizing

I can testify to the ineffectiveness of the "Sorry, but… " described above. When you hear that, the instinct is to immediately go on the defensive. When that happens, it's very difficult to get any sort of cooperation from the involved parties. In my experience, it's better to begin with "I'm sorry" and nothing else. Once that is done, you can air your grievances in a polite and understanding manner. This shouldn't be accusing. More like "I'm sorry. I reacted this way because I felt… If I offended/hurt you, I want to apologize and make things better." Sincerity is key.