Trini Guide Customer Service
Trinidadians are not customer service oriented, therefore, we should not expect to receive first class service in either a fast food outlet or in a restaurant. What I have noticed is, if a restaurant is new, the service starts off as being outstanding. Then, as the restaurant becomes more popular, the service begins to deteriorate.
There are a few restaurants where the managers struggle to maintain a good image by offering tasty food and sterling service. However, it is not always possible to recruit good workers these days. The young generation does not seem to be interested in working very hard. They are more concerned with earning quick easy money and they fail to realise that you have to work hard, to accomplish your goals. There are many occasions where I have noticed that young individuals seem to have personal problems and unfortunately, they display these problems quite openly, while serving customers. I think to improve the customer service everywhere, it is important for management to carefully screen candidates, observe their attitude towards authority and their peers. Monitoring people all the time is a very tedious and exhausting process but absolutely necessary because without good service, customers may go elsewhere, since they are looking for value for their money. In other words, they are paying for the service and the quality of food that they are receiving from the restaurant.